Hardwood Flooring FAQs | MaxCare Hardwood Flooring
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Hardwood floorings

Do you have a showroom?

No, but you can visit Gehl Flooring’s showroom located at

4547 N. 128th Street in Butler. They can be reached by phone

at 262-781-6416.

Everything you need to know about hardwood

My wood floors are very light colored, can I make them darker?

The beauty of hardwood flooring is the ability to change the stain color. The sanding process removes the old urethane and stain so you begin with a blank slate. You have the ability to go from light to dark or dark to light.

Do you do insurance work?

Yes. We work with all insurance companies.

I have a black stain in my floor from a plant that I over watered, will this sand off or do I have to replace the floor?

Each situation is slightly different. Black stains caused by pets or plants can be surface stains or penetration stains.

We will attempt to sand off the stain prior to replacing the board(s). Either way, the floors can generally be repaired.

What should I expect during the sand and refinishing process, will my house be covered in dust?

When choosing MaxCare we use a truck mounted dust containment system on all our jobs at no extra charge. There is a vacuum hose that is connected to the sanding machines that sucks up the dust as we go. All of the dust gets put into a containment system outside in our truck and is emptied at our shop. That means for you, 100% Dust Free Sanding & Refinishing!

Do I have to move out when you sand my floors?

This depends on your floor plan and the rooms we are working on. However, as a general rule most of our customers stay in their home avoiding the rooms we are working in. The final coat of finish usually dries within 4-6 hours and furniture can be put back after 24 hours; rugs are 3 days when using Arboritec commercial grade finish.

How do I pick the stain color when I refinish my wood floors, will you show me color chips?

We offer custom stain to all our customers. Color chips are not a good representation of color as each board will have a slightly different color and grain pattern. On the day we begin the sanding process we do color samples right on your floor. We sand down an area to start with a clean canvas and apply stain colors until you achieve the perfect color for you. Note Maple floors do not except stain as well as an Oak. Maple stained comes out blotchy and uneven. Maple floors stained are best water-popped.

I am beginning a complete remodel to my kitchen, at what stage of the process do the wood floors go in?

When you meet with our estimator he can give you the best advice based on your remodel. As a general rule, if you install pre-finished hardwood flooring or sand and finish existing hardwood flooring we are one of the last contractors on the job site. Unfinished floors may need to go in sooner.

My floor has slight wear in the kitchen but the rest of the floors look fine, do I need to

refinish everything?

You may just need a Buff and Coat in the kitchen. How the process is done is based on your layout and direction of wood. Give us a call and we can take a look at your particular situation.

Should I expect color variations in my hardwood floor?

Yes - wood is a product of nature; therefore, you will see variations from board to board in all categories. No two boards

are ever the same.

My wood is denting. I thought I was buying hardwood flooring?

Hardwood contains a cell structure; therefore, if enough pressure is applied, the cell wall will collapse and a dent will appear.

I moved my area rug and my wood is lighter where my area rug was. What happened?

Wood goes through a natural aging process called patina. Bright sunlight can also accelerate this condition. Moving area rugs and/or closing window coverings during peak hours from time to time is recommended.

Can I have hardwood flooring installed in my bathrooms?

Installing wood flooring in powder rooms and kitchens is very common. Polyurethane coatings used on hardwood flooring are much stronger than in the past. However, high moisture is never recommended near wood flooring.

Should I use unfinished or pre-finished hardwood?

It is actually personal preference. They both have advantages. For example, if you want to match the existing woodwork, you may wish to go with unfinished so it can be stained to blend with the woodwork. However, pre-finished also has some great benefits: uniform stain application, finished in a controlled environment.

What about high traffic areas?

Due to the sophisticated finishing systems on our products, the finish is very durable. MaxCare uses commercial rated products for commercial environments. We always recommend walk-off mats at doorways and pivot points such as kitchen sinks, refrigerators, etc.

What cities do you service?

We are located at on Miller Park Way in Milwaukee. We service Bayside, Brown Deer, Cudahy, Fox Point, Franklin, Glendale, Greenfield, Greendale, Hales Corners, Milwaukee, Oak Creek, River Hills, St. Francis, Shorewood, South Milwaukee, Wauwatosa, West Allis, West Milwaukee, Whitefish Bay, Bayview, Brookfield, Delafield, Muskego, New Berlin, Oconomowoc, Pewaukee, Waukesha, Racine, Germantown, Mequon, and Thiensville.

Are there any rooms in the house where I should not install hardwood floors?

We do not recommend hardwood flooring in full bathrooms that have a shower or bathtub. These rooms have the potential for standing puddles of water that can damage wood floors.

Can I wax my urethane floor?

No, wax is not recommended. Wax may inhibit the adhesion of future application of top coating materials or make floors slippery. We do not recommend any cleaning products that contain wax, oil, or acrylic for this reason. See the Hardwood Flooring Maintenance section of this website for complete cleaning instructions.

What is a Buff and Coat and how often should it be done?

If you are happy with the color of your flooring and want to refresh the shine and cover surface scratches and traffic patterns this is the best process. A buff and coat is a great way to maintain your hardwood flooring. We buff the flooring just enough to allow the new coating to adhere and to remove surface scratches. You can choose a matte, satin, semi-gloss or gloss finish to complement your décor. The time between coats depends on the use; a busy kitchen may need it sooner than a formal living and dining room. The important factor is not to wait too long between coats and let the floors become damaged and in need of a complete sand and finish.

When should I refinish my hardwood floor?

The refinishing process is necessary to either change the color of the flooring or to remove old finish, dirt, scratches and surface stains. If you wish to darken or lighten your floors we can sand the old finish from the floors and stain them a custom color of your choice. If your floors are worn, heavily scratched, or damaged but you would like to keep the same color, we can do that too. We will sand off the old finish and apply your favorite stain color and top coat the floors with our Arboritec finish; they should look as good as new.

Are hardwood floors and pets a good mix?

I am asked this question frequently because, it seems, the general thought is that pets (and small children) are too hard on wood floors.

I can't help but be amused by this because, in our years of experience, the exact opposite is true!

Here's why...


Carpet confines animal dander, shedding, fleas, ticks, dust and dirt, and odor. Pet stains are extremely difficult to clean and really never go away. Dogs have oils on their skin that can transfer to the carpet and cause damage. Cats often prefer shredding the carpet with their claws rather than using a scratching post. Carpet will also wear faster and need to be replaced.


 • Laminate is permanently damaged by scratches, chips, and dents made by your pets.

 • Engineered wood can only be sanded, to repair scratches and the like, generally one to three times ... and then it will need

    to be replaced

 • Hardwood floors sustain the same use and abuse by pets as carpeting or any other flooring; yet, they do not confine allergens,

    hair, dust, or odor.


Moisture damage from spills or pet urine can occur on laminate, engineered wood, or hardwood flooring if it isn't wiped up fairly quickly. Yet, hardwood floors are the only type that can be fully restored in most cases.


Hardwood can be sanded and refinished like new again, over and over and over again, for generations of pets and children.


Floors, just like the houses they are installed in, are meant to be used, enjoyed, and lived on. Hardwood doesn't highlight little dings, dents, and nicks like other flooring - in fact, if they are noticeable at all, they add to the character and charm of the wood.


Dogs can do a lot of damage to any style of flooring, like scratches and urine stains. That's a fact. And they produce or stir up a great deal of dust, dirt, dander, shedding, fleas, ticks and odor you wouldn't have to deal with in a pet-free home.


So as a pet owner, I believe your flooring choice should reflect two main factors:

a) Ease in cleaning and repair

b) Health of your family


Hardwood floors are a healthy and practical choice for homeowners with pets!

If my question is not listed here, how can I get an answer?

Give us a call at 414-645-2200 or send us an email at maxCareHardwood@sbcglobal.net and we would be happy to answer

all your questions.